Refund policy

REFUND POLICY

Returns

Our return policy is valid for 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

Certain types of products are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards

• Downloadable software products

• Certain health and personal care items

To complete your return, we require a receipt or proof of purchase. Do not send your purchase back to the manufacturer.

There are certain situations in which only partial refunds are granted (if applicable):

• Books with obvious signs of use.

• CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.

• Any item that is not in its original condition, is damaged, or is missing parts for reasons not attributable to our error.

• Any item returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we’ll send you an email to notify you that we’ve received your returned item. We’ll also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Delayed or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Next, contact your credit card company, as it may take some time for your refund to be officially posted.

Then, contact your bank. There is often a processing time before a refund is posted.

If you’ve done all of this and still haven’t received your refund, please contact us at support@lilyandharlow.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please email us at support@lilyandharlow@gmail.com and ship your item to:

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift at the time of purchase, or if the gift giver received the order to ship it to you later, we will issue the refund to the gift giver, and they will be notified of the return.