Privacy policy

PRIVACY POLICY

1.- Who is responsible for processing your data?

The party responsible for processing your personal data is Lily & Harlow.

We inform you that the ownership of this website (hereinafter, the “Website”) belongs to Lily & Harlow.

Access to and/or use of the Website grants the status of User and implies acceptance of this Privacy Policy.

The User may contact Lily & Harlow at the following email address: support@lilyandharlow.

2.- Why does Lily & Harlow have the right to process data?

Lily & Harlow has the right to process your data for the purpose of providing its services.

Lily & Harlow takes the protection of your privacy and personal data very seriously. Therefore, your personal information is kept secure and is handled with the utmost care.

This Privacy Policy regulates access to and use of the service (hereinafter, the “Service”) that Lily & Harlow makes available to the User interested in the services and content hosted on the Website.

Regarding consent, the User may withdraw it at any time by sending a message to the email address indicated in the first section of this Privacy Policy, without affecting the lawfulness of the processing based on consent prior to its withdrawal.

3.- What are the purposes of processing your personal data by Lily & Harlow?

Your personal data collected by Lily & Harlow may be used for the following purposes, according to the consent granted in the corresponding registration form:

• The provision of the services offered through the Website.
• The sending of commercial communications and/or newsletters by Lily & Harlow. If the User has consented, their personal data may be used to send them commercial communications and/or newsletters by letter, telephone, email, SMS/MMS or other equivalent electronic means of communication.

4.- Accuracy of the data provided by Users

The User guarantees the accuracy of the personal data provided and is responsible for communicating any modification thereof to Lily & Harlow.

The User shall be responsible, in all cases, for the accuracy of the data provided. Lily & Harlow reserves the right to exclude from the registered services any User who has provided false data, without prejudice to any other actions that may be applicable under the Law.

5.- Data retention

The personal data provided will be retained by Lily & Harlow as long as the User does not express their wish to unsubscribe from Lily & Harlow's services, in order to receive information about the company's services.

Subsequently, if necessary, Lily & Harlow will keep the information blocked for the legally established periods.

6.- User rights regarding their data

The User has the right to:

• Access their personal data.
• Request the rectification of inaccurate data.
• Request its deletion.
• Request the restriction of the processing of their data.
• Object to the processing of their data.
• Request its portability.
• Not be subject to automated individual decisions.

The User may exercise all these rights by sending an email to support@lilyandharlow, indicating the reason for their request and providing a copy of their ID card.

Without prejudice to any other administrative remedy or legal action, the User shall have the right to lodge a complaint with a supervisory authority, particularly in the Member State in which they have their habitual residence, their place of work or the place of the alleged infringement.

This shall apply when they consider that the processing of their personal data does not comply with the regulations or when they are not satisfied with the exercise of their rights. The supervisory authority with which the complaint has been lodged shall inform the complainant about the progress and outcome thereof.

8.- Data security

The protection of Users' privacy and personal data is very important to Lily & Harlow.

Therefore, Lily & Harlow does everything within its power to prevent your data from being misused and allows only authorized personnel to access it.

Lily & Harlow maintains the security levels for the protection of personal data in accordance with applicable regulations and has established the technical means within its reach to prevent the loss, misuse, alteration, unauthorized access and theft of the data that the User provides through the Website.

However, security measures on the Internet are not impregnable.

Lily & Harlow undertakes to comply with the duty of secrecy and confidentiality regarding personal data, in accordance with applicable legislation, as well as to provide secure processing thereof in any international transfers and disclosures of data that may occur.

In the Website services in which it is necessary to register as a User, a password must be chosen. The User shall be responsible for maintaining the confidentiality of said password and for all activities carried out during the session initiated with their name and password.

The User undertakes to notify Lily & Harlow as soon as possible of any unauthorized use of their User name and/or password, as well as any other security breach.

Lily & Harlow shall not be responsible for any damages or losses that may arise from the User's failure to comply with this obligation.

9.- Review of the Privacy Policy

Lily & Harlow reserves the right to review its Privacy Policy whenever it deems appropriate.

For this reason, we recommend that you periodically consult this Privacy Policy to learn about its most recent version.

Any changes made to this Privacy Policy will be communicated to the User.

10.- Links to websites

The Lily & Harlow Website may contain links to websites of third-party companies and entities.

Lily & Harlow is not responsible for the manner in which these companies handle the protection of privacy and personal data.

We recommend that you carefully read the privacy policies of websites that are not owned by Lily & Harlow to learn how they use, process and protect your personal data.

The conditions offered by those websites may be different from those offered by Lily & Harlow.

11.- Inquiries

If you have any questions about this Privacy Policy or about the processing of your data, please contact Lily & Harlow using the following email address: support@lilyandharlow.

12.- Acceptance and consent

The User declares that they have been informed of the conditions relating to the protection of personal data and accepts and consents to the processing thereof by Lily & Harlow, in the manner and for the purposes indicated in this Privacy Policy.

SMS, MARKETING AND NOTIFICATIONS

We value your privacy and the information that you agree to share in connection with our SMS marketing service.

We use this information to send you text notifications related to your order, including abandoned checkout reminders, marketing offers via text messages and transactional messages, including requests for reviews from us.

Our Website uses cookies to track the items that you place in your shopping cart, even when you have abandoned the checkout process.

This information is used to determine when cart reminder messages should be sent via SMS.